3cx license limit is reached active calls

[Simone Rota]

Hi,
Is there a way to set a different message so the caller understands that the number is "busy"?
Other than "Limit is reached....."


Thanks
Simone Rota

 

[Evolute IT]

Yes, change the prompt file in Settings > System Prompts.

 

[cobaltit]

Well technically the message is correct. If you have trunk capacity and you have the users to answer the phone then you aren't 'busy', you just haven't paid for a large enough license . But otherwise you can lower the trunk simultaneous calls in 3CX, you can adjust the call concurrency with your provider which will generate a busy tone or you can change the recording as @Frederick Marcoux explains.

 

[_DJ_]

Lowering the simultaneous calls on the trunk won't take the internal calls into account tho. Which might still result in a 'limit reached' message

 

[AWS2P]

Lowering the simultaneous calls on the trunk won't take the internal calls into account tho. Which might still result in a 'limit reached' message

You are right but if after decrease of SC on trunk there's always messages with limit reached, then for sure a higher SC licence is needed.

 

[greatchoice]

It will not let you browse for a new file for the LL prompt. How would you change that