3CX Linux 16.5 - Inbound Cellular Caller ID Wrong

[redbudindustries]

Some of our users have reported that the caller ID for external Cell numbers is showing the correct phone number but wrong name.
Example: User A calls from their personal cell number to User B's internal 3cx extension. The caller ID displays the correct number but the name displayed seems to be the name on the Phone plan account. This only occurs with certain cell numbers while others are fine. I don't have enough instance data to make any solid conclusions on plan type, cell provider, or other causes.

Is there anything in the 3CX settings that can be changed to correct this or is this something that the users should contact their cell provider about?

Thank you for your assistance.

 

[cobaltit]

That's pretty typical for all cell phones under a plan to show the plan owner. They need to contact the provider (who likely won't do anything) or you can add them to the 3CX address book which will override