3CX mobile app calls cutting out

[StevenLJT]

Hi All

We have a client who is having an issue with the 3CX mobile app using an iOS device. The call rings to their mobile app, but when it is answered, it immediately cuts out and the call is disconnected.

We have tried reinstalling the 3CX app and check all app permissions in their device settings, which are all enabled.

Any assistance with this would be greatly appreciated.

Thanks

 

[JoshWS]

Hi All

We have a client who is having an issue with the 3CX mobile app using an iOS device. The call rings to their mobile app, but when it is answered, it immediately cuts out and the call is disconnected.

We have tried reinstalling the 3CX app and check all app permissions in their device settings, which are all enabled.

Any assistance with this would be greatly appreciated.

Thanks

Do they call call mobile simultaneously also enabled? Ive seen this affect call answering when also logged into the app

 

[KyriacosS_3CX]

Hi,

Is the firewall checker on the PBX green? Any wifi firewall or similar that could be blocking the ports used for audio?