Hi Guys,
We have noticed that the 3CX system does not currently have a way of being able to visually see when the phone system is in day or night mode (Office Hours or Out of Office Hours).
This is a huge pain in the backside for all of us who come from a traditional TDM based phone system. We have worked on several traditional (digital and electronic) phone systems over the years and all of them have had this functionality as standard where you are able to program a button on the reception phone (or as many phones as is required) to allow the user to put the system into day or night mode, some system even offer a Day, Day2 and Night mode which can be very handy.
3CX have a very useful feature where you can program the systems office hours so it will automatically go into the night mode when the time is outside of these hours, but sometimes customers need the ability to be able to manually put the system into day or night mode.
Luckily the guys at 3CX have allowed the use of a short code which will allow you to force the system into day or night mode or put the system back into the default auto mode:-
I recently contacted the support department to see if there was a way of getting the developers to look into this as I have noticed there are lots of forum posts relating to this very frustrating issue and they advised me to post on the 3CX ideas forum and get it up-voted.
I even contacted out account manager at 3CX as well as their CEO (Nick Gelea) and they both advised me to do the same, so this is what I am doing.
I have heard from Nick and he said they may be able to do something on the 3CX client as it may be easier to implement, but I don't think this will suit most people's needs as we really need the phone system to be able to light a button on a phone or change the colour of the button if the phone supports that, so I have come up with a couple of possible ways that the development team could easily implement this on the system so that we can start to sell more systems as direct replacements for their aging TDM systems.
The ways I have come up with to get this working could be as simple as a global extension (say 799) as the older 3CX v14 used to show the system extensions (under System Status > System Extensions).
The global extension number could be programmed to be as follows:-
We use the Yealink T46G IP Phones in the office (or will do when we can finally get a visual indication for Day / Night mode) and they will show an extension as green when it is not in use or red when it is busy, we also have some clients who have Cisco VoIP phones and they behave in exactly the same way.
It would be even better if they were able to make the button have the ability of being able to show an extension status and being able to dial a short code to put the system into day or night mode like this guys has managed to do with the Asterisk phone system and a Cisco IP Phone:-
http://forums.kerio.com/t/28825/
I hope many of you will see this post and vote it up as I know there are a lot of us on the forums asking about this feature and requesting that it gets implemented as soon as possible as it would be a very valuable addition to the 3CX system and I am sure it will allow us all to sell more system to customers.
We have noticed that the 3CX system does not currently have a way of being able to visually see when the phone system is in day or night mode (Office Hours or Out of Office Hours).
This is a huge pain in the backside for all of us who come from a traditional TDM based phone system. We have worked on several traditional (digital and electronic) phone systems over the years and all of them have had this functionality as standard where you are able to program a button on the reception phone (or as many phones as is required) to allow the user to put the system into day or night mode, some system even offer a Day, Day2 and Night mode which can be very handy.
3CX have a very useful feature where you can program the systems office hours so it will automatically go into the night mode when the time is outside of these hours, but sometimes customers need the ability to be able to manually put the system into day or night mode.
Luckily the guys at 3CX have allowed the use of a short code which will allow you to force the system into day or night mode or put the system back into the default auto mode:-
- *641 - force the system to use "In Office Hours"
*642 - force the system to use "Out of Office Hours"
*64 - force the system to use "Default Office Hours" (auto mode)
I recently contacted the support department to see if there was a way of getting the developers to look into this as I have noticed there are lots of forum posts relating to this very frustrating issue and they advised me to post on the 3CX ideas forum and get it up-voted.
I even contacted out account manager at 3CX as well as their CEO (Nick Gelea) and they both advised me to do the same, so this is what I am doing.
I have heard from Nick and he said they may be able to do something on the 3CX client as it may be easier to implement, but I don't think this will suit most people's needs as we really need the phone system to be able to light a button on a phone or change the colour of the button if the phone supports that, so I have come up with a couple of possible ways that the development team could easily implement this on the system so that we can start to sell more systems as direct replacements for their aging TDM systems.
The ways I have come up with to get this working could be as simple as a global extension (say 799) as the older 3CX v14 used to show the system extensions (under System Status > System Extensions).
The global extension number could be programmed to be as follows:-
- Available when the system is in Day Mode (In Office Hours)
Busy when the system is in Night Mode (Out of Office Hours)
We use the Yealink T46G IP Phones in the office (or will do when we can finally get a visual indication for Day / Night mode) and they will show an extension as green when it is not in use or red when it is busy, we also have some clients who have Cisco VoIP phones and they behave in exactly the same way.
It would be even better if they were able to make the button have the ability of being able to show an extension status and being able to dial a short code to put the system into day or night mode like this guys has managed to do with the Asterisk phone system and a Cisco IP Phone:-
http://forums.kerio.com/t/28825/
I hope many of you will see this post and vote it up as I know there are a lot of us on the forums asking about this feature and requesting that it gets implemented as soon as possible as it would be a very valuable addition to the 3CX system and I am sure it will allow us all to sell more system to customers.
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