3cx not working on android and ios

[perez.koh]

Hi,

3cx is working well on desktop, but not working in android and IOS, it shows "connecting" as attached, but never connects, could anyone advise on this?

 

[JosIPVG]

A bit more information on which system you are running and how you configured stuff would be helpfull with troubleshooting.

 

[perez.koh]

HI,

The 3cx is running in a Debian server, also, I have configured the APP by scanning QR from the 3cx web portal

Please advise what are the possibilities that could cause this issue

Thank you

 

[GiannosI_3CX]

Hi @perez.koh ,
Is the PBX installed on premise?
Did you try it with WiFi?
Could you open WC from the same device?

 

[perez.koh]

Hi,

>>Is the PBX installed on premise?
Yes, it is our own server

>>Did you try it with WiFi?
Yes, tried with IP

>>Could you open WC from the same device?
Yes, web client working from the device, it is android device

Thank you

 

[GiannosI_3CX]

Could you please send me app's log (verbose) in PM?
Enabling Verbose Logs : Android App Settings (Three horizontal bars top left) >> Settings >> Advanced >>Troubleshooting>>Verbose Logging

 

[perez.koh]

I have sent you the attachment

Thank you in advance

 

[GiannosI_3CX]

Logs received, thank you.