3CX Phone Buttons Grey'd Out

[Nachomama]

On v12 SP6 using a Cisco SPA514G with latest template and 7.55 Firmware

The Answer button on incomming call
and Hold, transfer, mute speaker are all grey'd out while on an active call

Any suggestions?

 

[leejor]

Is this with a licensed version, Demo key applied.....?

 

[Nachomama]

Yes licensed version 16 concurrent call pro

 

[leejor]

Is this one extension, or a number, that are behaving in this manner?

Is this a local or remote extension?

If only one, have you looked over the 3CX logs during a set registration, to see if there are any errors?

Did this work at one time, did something change, update?

 

[Nachomama]

They are all remote phones - just seems to be with the cisco phones we have a yealink that's not doing this, new version 12 install err upgrade from 11, nothing in the logs other than extension registered.

 

[NicholasP_3CX]

Hi Nachomama,

CTI functionality on Cisco/Linksys phones is limited.

 

[Nachomama]

Ugg these are still supported phones.

Does that mean you feel it's working as intended/as good as it's going to get?

 

[Nachomama]

I guess this is truly a SNOM / Yealink switch now.

3CX has givin us no upgrade path from 11 to 12 with any other sets even though they were "Preferred" only a year ago.

 

[NicholasP_3CX]

This is a Cisco hardware limitation in SIP.