3CX Phone System not recording calls?

[creativemiles]

Hello

We use your 3CX Phone System, recently shifted from windows to linux as this is much better for resources, however I've noticed that although ticked the system is not actually recording calls on the linux version, does anyone have a solution?

 

[Schrodz]

Have you checked the record from extension as well?

 

[creativemiles]

Hello, Thanks for the reply. - Yes this is the first thing I had checked.

 

[Razva]

Are you using the free version? If yes...it doesn't supports call recording and you should grab a license.

 

[creativemiles]

Yes I am, the windows version was also free, this did record calls.

 

[Razva]

Yes I am, the windows version was also free, this did record calls.

Maybe you are talking about an older version (pre v15)? In v15 call recording is not offered for free (for my disappointment as well). Check the Feature Comparison page, you'll see that "Call Recording" is only available for the Standard+ licenses.

So you may want to stick with an older version if free + call recording is important. I myself paid for the Standard license and called it a day.

 

[creativemiles]

I see yes, I'm willing to bet the windows version was (pre v15). - Thanks.

 

[futures]

Have the same problem.. upgraded from v12.5 to 15 and can not get call recording to work.
This is very important to my company

thanks

 

[YiannisH_3CX]

@futures

Make sure that you are not using the free version as recordings are not available in the free version. Also check that you have not exceeded your quota. You can find this under recordings / Quota in the management console.