Hi all,
We've recently upgraded our 3CX phone system from 14 to 15.5 as recommended by 3CX themselves. I'm having a bit of an issue where users are complaining about their phones (both software and hardware) not showing the auto-complete for different contacts when dialling out. It used to be you'd start dialing an extension, say "108" so you dial "1" and you'll see different users with their extensions "101", "102", ..., "108" and you could pick from those which you wanted to call - this list also included external, POTS phone numbers as well.
Is there some reason why this isn't showing up now on any of our phones?
I originally thought this was because the hardware phones were not supported (YeaLink T22P's) but it's not working in software either.
One potential reason I'm thinking is because during the install process (backup, uninstall, install, restore), the web installer asked for me to put in a FQDN - which was already configured in the backup - me being silly, put in a differing FQDN (we had an MSP originally managing this service but they not available at the moment). Would it be possible that whatever the FQDN was set to was a server somewhere that was managing these contacts, providing this auto-complete feature?
Thanks
We've recently upgraded our 3CX phone system from 14 to 15.5 as recommended by 3CX themselves. I'm having a bit of an issue where users are complaining about their phones (both software and hardware) not showing the auto-complete for different contacts when dialling out. It used to be you'd start dialing an extension, say "108" so you dial "1" and you'll see different users with their extensions "101", "102", ..., "108" and you could pick from those which you wanted to call - this list also included external, POTS phone numbers as well.
Is there some reason why this isn't showing up now on any of our phones?
I originally thought this was because the hardware phones were not supported (YeaLink T22P's) but it's not working in software either.
One potential reason I'm thinking is because during the install process (backup, uninstall, install, restore), the web installer asked for me to put in a FQDN - which was already configured in the backup - me being silly, put in a differing FQDN (we had an MSP originally managing this service but they not available at the moment). Would it be possible that whatever the FQDN was set to was a server somewhere that was managing these contacts, providing this auto-complete feature?
Thanks
