Solved 3CX PMS Integration not working

[Steven.Zhang]

Hi,

We are using 3cx Linux 15.5 sp6. I enabled PMS Integration, Mitel SX2000 with port 16374. But i cannot telnet this port and get connection. Our PMS vendor emphasis that this port has to be open to make the system work.

i checked the netstat and the port is listening but it cannot be telnet. Is there way to make it work?

 

[eddv123]

Documentation does not go into great detail in regards to the actual functionality of the Mitel PMS protocol with 3CX: https://www.3cx.com/docs/pms-integration/

However it is Mitels protocol so could probably understand this.

Are you referring to being open on the 3CX server itself ? if so take a look here: https://www.3cx.com/docs/manual/firewall-router-configuration/

What I have always done in the case of PMS integration is contact your PMS integrator and provide them details of how the protocol should work with 3CX: https://www.3cx.com/docs/3cx-pms-protocol/

 

[Steven.Zhang]

Hi Eddv123

Thank you so much it works!

Our PMS vendor also mentioned about CDR port 6000 which has to be telnet. But i dont see such port in listening status. Do you happen to know if such port is necessary for PMS to work ?

 

[Steven.Zhang]

it is ok now i have found the guide
https://www.3cx.com/docs/cdr-call-data-records/

Appreciate your kind help on this.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.