3CX reseller linking

[Glen.c]

I searched but couldnt find anything specfic to what i wanted to do.

So i'm taking over the management of an already setup 3CX install which is currently linked to another reseller. I dont want to reinstall on a new device or even reinstall anything if i can. Can i just unlink them from within the 3CX MC and link my company as a the reseller or do i need to have the old reseller do the whole backup then i do restore etc?

What is the process for me to just take over this existing install, one that lessens the impact on the customers day to day operations as they are a live customer already.

 

[SweetAction]

Yes, just unlink and relink.

Also advise changing passwords (OS and 3CX) and checking if any admin extensions are not for the end user.

 

[Saqqara]

As above, you can unlink and relink the reseller in the 3CX management console

 

[VoIPTools]

What? That cannot be correct if I understand the question correctly. What others are proposing would suggest that any 3CX reseller could steal customers from another reseller.

In my experience, if a customer wants to change the "3CX Partner of Record" to a different reseller, The CUSTOMER must email 3CX and request the change of partner. Then 3CX will remove the key from the original resellers portal and add the key to the new reseller's portal. You can't do this yourself.

 

[cobaltit]

You used to have to contact 3CX with customer approval to switch but that is no longer the case. It is just a matter of unlinking and then linking

 

[TBWD]

My not be right, but it is easy to do.

 

[VoIPTools]

Wow... that is a surprise.

 

[CentrexJ]

Wow... that is a surprise.

Since v15.5 at least. Possibly even v15.0.

 

[VoIPTools]

What is that saying about teaching old dogs new tricks? I guess I'm getting old.

 

[TBWD]

Just a side note; this is on the honor system, no one should change this as long as the partner is fulfilling there obligation to the client, it would be unfair to change partners just because you can. We would never unlink the partner without the client wanting and have just cause to do so!

 

[Glen.c]

Ok thanks for the discussion guys, that pretty much clears it up for me and just for the record the client has requested we take over, they are moving away from their current partner for IT and comms and we are taking over (comms part).

 

[AWS2P]

Are you sure it is so easy to unlink existing partner? this right is only available to license owner no?
I've recently done this and the only way to unlink was the need to be logged in customer portal from original mail address used at install time.
this is not working from a new partner nor 3CX

 

[Glen.c]

To follow up, i did unlink and relink and it was as easy as advised. The client appeared in our portal and we are now their linked partner. I did this from the 3CX management console. Easy done.

 

[AWS2P]

This is not what I was asked to do from French 3CX customer service. Perhaps they are not applying the same rules all over the world?

So now if old partner is able to connect to 3CX console, he can undo what you've done ? so weird

In my remember case it was a problem with mail address used during install, it was one from the partner and not from customer so license could not move until mail adress has been changed from one belonging to customer. this had to be done with old partner... and finally they do nothing.... we had to write a mail to 3CX customer service to force the change on their side otherwise nothing was possible

So after you need to change everywhere password access for 3CX console, remote tool, windows session , key pair if used for SSH .....