3CX Ringroup

[Jacquesk02]

Hi, I need assistance with a ring group for a department which needs to keep ringing in the ring group until someone picks up.

I have a ring group (8015) that does priortized hunting between 8 users. When the last user phone ring for 20 seconds, it doesn't go back to the 1st user on the group.

I have set the destination if no answer to this same ring group 8015. So that it can continuously ring the users within the group.
I get an error message: A call placed by 276*********@(Ln.10000@**** ****) was terminated due to a loop detected. Please verify call routing settings.

I hope this information helps and anybody that can please assist.

kind Regards
Jacques

 

[JoshWS]

Could do a call queue, with prioritized hunt and have the ring time 20 seconds and the queue wait up much higher, this would then cycle through the 8 users and go back to number 1 once it has rung all 8 if your max queue wait time is up high enough

 

[Jacquesk02]

Is there no way to leave it in the group to resolve this because this group is coming from an option within the IVR and I really would like to get this group working.

 

[JoshWS]

I tend to just use call queues. You could just create the call queue first, put all the correct users in the order, test that you have the time correct and your happy with it, then change on the IVR.

 

[GregG_3CX]

@Jacquesk02 - The Ring Groups, by design, have two ringing options: a Prioritized Hunt, which polls sequentially through the list of agents only once and then goes to "Destination if no answer". A Queue is actually designed to handle the routing you are looking for. We just made a short tutorial video on Ring Groups vs Queues, you may want to check that out.

So, just quickly create a Queue with the same agents that you have in the Ring Group and route your IVR to this new queue, it's a very simple change and will help you get the results you need. Make sure you configure your Ring Time and
Maximum queue wait time to the appropriate number of seconds.

 

[Jacquesk02]

Ok thank you for the assistance.