Solved 3CX showing 1 abandoned as multiple abandoned calls

[emtexcc]

Hi all,

I have problem. So client called call center and his call was abandoned and 3cx is showing that call as multiple abandoned calls. Its the same number. The client called only one time.3cx version is 16.0.9

 

[ChrisC_3CX]

Is there any chance the Call Queue in question is configured to route calls back to the call queue if they reach the maximum timeout?

I'd suggest generating a Call Report for that time period too, what do you see in it if you do?

 

[emtexcc]

Hi @ChrisC_3CX

I generated report



Are these abandoned going in Agent statistic?

 

[emtexcc]

Hi @ChrisC_3CX

I generated report

View attachment 25507

Are these abandoned going in Agent statistic?

I think I figured it out. It's because agent is not in Q and the call flow script is redirecting user back in Q after a timeout.

 

[ChrisC_3CX]

I think I figured it out. It's because agent is not in Q and the call flow script is redirecting user back in Q after a timeout.

I see, well that would explain it! In any case glad to see you managed to sort this out!