3CX: Skills based routing question

[PAUL PROSSER]

I have just impletemented SBR fewest answered on two queues within our system, now the agents are unable to decline calls? so they go to the next agent? is this right?

Thanks

 

[Alphabetic]

Not sure if this helps.

https://www.3cx.com/community/threads/queue-it’s-not-possible-to-refuse-it.55418/

"I'm afraid this cannot be configured. As long as the extension is logged in and available it will be polled by the Queue Manager. What you can do however is go to DND status or Log out from the Queue after rejecting the call
"