3CX Softphone and Desktop Phone do not sync

[Nikola_Brongus]

Hello,

One of our clients is working using both Softphone and Desktop phone provisioned trough the 3CX ( same subnet).
He want to do the following - He is in a call using Softphone, and receives another call, which he picks up on the Desktop phone, and puts it on Hold. After that he cannot see it on the Softphone 3cx Windows app, let alone control it.

I am aware there are other options to solve this, but he wants to work with this system.
If you need any additional info, please let me know.

 

[YiannisH_3CX]

Hello @Nikola_Brongus

If the devices work independently but are under the same extension once one of the devices answers the call the other device is sent a Cancel to stop it from ringing. At this point the call is answered on one device but the other device is not aware of the call. The call will have to be Parked to be able to be picked up by the other device or transferred to the same extension.

 

[Nikola_Brongus]

Thats it! Thank you.

 

[YiannisH_3CX]

Glad i could help