3cx System Prompts

[andytelco]

HI everyone,

First time on here.

I have been in the Retail Sales Space for 10 years now and that's all i know.

I am now head of Technical Support due to my abilities within Customer Support, but this is all new to me meaning everything to do with PBX's i never have to deal with it or come close to it.

I am great at setting up a PBX, from getting the licenses, ring groups, call ques, user rights and so forth. But my boss wants to me learn 1 new thing each day which is fair if he wants me to
be the expert in this field, so I am going through each tab, each setting and learning about it. But I learn differently from a school mindset approach meaning teacher to student. I learn best when I can apply what-ever is been taught and what my brain find's useful (selective I know)
What i am stumped at is Real life use for something ie System Prompts.
What I would like to know is,

1. What is System Prompts
2. When, how and why would we use this?

I hope someone can help.

 

[Alphabetic]

System prompts are prompts used for things such as menus, voicemail etc.
They're used automatically by the system.
Its basically the 3CX voice.

 

[DavidM84]

System prompts are prompts used for things such as menus, voicemail etc.
They're used automatically by the system.
Its basically the 3CX voice.

Hi,

Can we change the system prompts in the Hosted by 3CX solution to our own custom made ones?

 

[andytelco]

System prompts are prompts used for things such as menus, voicemail etc.
They're used automatically by the system.
Its basically the 3CX voice.

Thanks For that I really appreciate it. Another question, at what point would you use this for a customer? Do you have a real life example you could share?

 

[JosIPVG]

System prompts are 3cx files wich are used as in the voice you hear when you reach a users voicemail, when you have queue position updates enabled but also the music on hold.
unless a customer has very specific needs you usually dont alter these and only apply selfmade prompts for say a greeting in an IVR a Menu in an IVR or perhaps a greeting in front of a queue.

 

[DavidM84]

System prompts are 3cx files wich are used as in the voice you hear when you reach a users voicemail, when you have queue position updates enabled but also the music on hold.
unless a customer has very specific needs you usually dont alter these and only apply selfmade prompts for say a greeting in an IVR a Menu in an IVR or perhaps a greeting in front of a queue.

Gotcha! Thank you.

 

[andytelco]

System prompts are 3cx files wich are used as in the voice you hear when you reach a users voicemail, when you have queue position updates enabled but also the music on hold.
unless a customer has very specific needs you usually dont alter these and only apply selfmade prompts for say a greeting in an IVR a Menu in an IVR or perhaps a greeting in front of a queue.

You're a legend. Thank you very much!