3CX to Salesforce Call Recording and Log

[DNE]

Good evening,

I am looking for a way to allow 3CX click to dial feature in Salesforce when Activity log a call is selected in Sf Lightning.

Then I would like the call to be logged in Salesforce BUT I would also want a link to storage or the recording file of the actual call.

Can this be done? Its a deal breaker for me and it seems like all 3CX partners I've reached out to can't figure it out.

Thanks

 

[edossantos]

When you enable the CRM Integration with Salesforce, calls will be logged as activities, when the call ends. The call recording, however, can't be included in this log.

 

[DNE]

Thank you @edossantos . Is there a creative outside the box way to get something similar achieved for quick access to call recordings if the calls were linked to 3CX or AWS storage in a field?

 

[edossantos]

Unfortunately the recording link is not available through any API. A possible way would be monitoring the file system for new files on the recordings folder, and then update the activity based on that.

Please check this thread where another user explains how he's providing recording links by adding a PHP page in the 3CX server:
https://www.3cx.com/community/threa...ble-in-crm-integration-xml.67599/#post-293258

 

[paul_carass]

You should speak to Justin hill in jbhworks.com.
He can build these solutions.