Solved *.3cx.us certificate not renewed

[jon_tx]

The SSL cert for our *.3cx.us domain expired yesterday, so today all our web client users receive the "Your connection is not private.." warning in their web browsers.
We had switched from a private domain to a *.3cx.us domain about 5 months ago, and have not had any issues with the SSL until today. It was my understanding it would simply update automatically.

Our PBX is on Windows Server 2019
Looking at the log files in C:\ProgramData\3CX\Instance1\Data\Logs I'm unable to find any "ssl" or "cert" warnings. Is there another location to see what may be causing the issue with the certificate?

What steps would anyone recommend to track down the issue and resolve?

Thanks,

 

[cobaltit]

What version of 3CX are you on?

 

[jon_tx]

What version of 3CX are you on?

We are on Professional 16.0.6.655

 

[N_G]

With valid and active maintenance? If so please contact our customer support dept with license key....

 

[jon_tx]

With valid and active maintenance? If so please contact our customer support dept. with license key....

Yes. It appears there's a $75 support fee cost to open a ticket in the https://customer.3cx.com/ portal. Is this what you're referring me to, or is there another method to contact customer support?
Thanks,

 

[N_G]

Hi Jon, no that is only for tech support.... This might be a license issue. Maybe you can pm your license key and i will follow up

 

[N_G]

Or you can initiate a chat on our website and ask about the license key

 

[jon_tx]

Or you can initiate a chat on our website and ask about the license key

Ok. I sent in a request through the web chat, along with my license and a link to this thread.
Thanks,

 

[JohnS_3CX]

It appears there was some maintenance on Let's Encrypt recently, so anyone facing issues should allow their PBX another 24 hours to retry automatically and we should see whether it works now
https://statusgator.com/services/lets-encrypt

 

[jon_tx]

It appears there was some maintenance on Let's Encrypt recently, so anyone facing issues should allow their PBX another 24 hours to retry automatically and we should see whether it works now
https://statusgator.com/services/lets-encrypt

This seems to have been issue, as I restarted our PBX server this morning, and it began using an updated SSL cert after the rebot. Thanks everyone for the support.

 

[JohnS_3CX]

Glad to hear Jon!