3cx v12 softphone

[Mikee]

Hi we are testing the 3cx v12 softphone over a VPN connection i cant seem to get any audio using the new v12 softphone client.

When i configure a alternative softphone like X-lite everything works fine ................

Is this a bug or something ?

anyone got this working or experiencing the same problems ?

 

[leejor]

Perhaps a bit more information...

Using the 3CX phone with... the 3CX PBX?

Does it work when not using VPN?

Have you tried it on more than one PC?

 

[Mikee]

3cx phone v12 with 3cx v12 PBX, localy on the server it got it working and have audio. but from an remote location (WAN) i cant seem to get any audio i tried using a VPN and the 3cx tunnel but no success, the phone seems to register properly but no audio.

I also tried opening up the firewall (5060, 9000-9049) still no audio , X-lite is working fine in all scenarios


tried different setups and pc`s still it is strange that X-lite is working fine

 

[leejor]

Have you tried this from more than one remote location?

It's odd that X-Lite works, which would indicate that the audio ports are not being blocked.