3CX v12 (SP.B2) - Recordings not working

[jed]

Hi

Just found that Recordings doesent seem to work when placing the recordings on a Network Share.
I made a V-Drive, and can create and delete directly on that drive from the Server, but 3CX cant place a recording on this drive.

Caling from Extension 100 to 401, placing Recordings on a Share:
Log states:
13-jul-2013 09:42:30.196 [CM503023]: Call(C:2): Call recording is stopped, audio file: V:\3CX-v12\100\[JED it-service]_100-401_20130713094136(2).wav
13-jul-2013 09:42:30.187 Leg L:2.1[Extn] is terminated: Cause: BYE from 10.100.x.xxx:5062
13-jul-2013 09:42:00.952 Currently active calls - 1: [2]
13-jul-2013 09:41:36.370 [CM503007]: Call(C:2): Extn:401 has joined, contact <sip:[email protected]:5060>
13-jul-2013 09:41:36.368 [CM503007]: Call(C:2): Extn:100 has joined, contact <sip:[email protected]:5062>
13-jul-2013 09:41:36.368 [CM503022]: Call(C:2): Call recording is started, audio file: V:\3CX-v12\100\[JED it-service]_100-401_20130713094136(2).wav13-jul-2013 09:41:36.368 Call(C:2): Recording is not started. Folder 'V:\3CX-v12\10039 is inaccessible
13-jul-2013 09:41:36.366 L:2.2[Extn] has joined to L:2.1[Extn]
(btw, where did the 39 come from)

Making the same call, but moving to C:\Optagelser the Recordings work like a charme.
13-jul-2013 09:47:20.598 [CM503023]: Call(C:3): Call recording is stopped, audio file: C:\Optagelser\100\[JED it-service]_100-401_20130713094559(3).wav
13-jul-2013 09:47:20.594 Leg L:3.2[Extn] is terminated: Cause: BYE from 10.100.x.xx2:5060
13-jul-2013 09:45:59.933 [CM503007]: Call(C:3): Extn:401 has joined, contact <sip:[email protected]:5060>
13-jul-2013 09:45:59.931 [CM503007]: Call(C:3): Extn:100 has joined, contact <sip:[email protected]:5062>
13-jul-2013 09:45:59.931 [CM503022]: Call(C:3): Call recording is started, audio file: C:\Optagelser\100\[JED it-service]_100-401_20130713094559(3).wav
13-jul-2013 09:45:59.927 L:3.2[Extn] has joined to L:3.1[Extn]

I would expect that 3CX should be able to store recordings away from the actual 3CX server, or?

/Jesper

 

[sbianco]

Hi there,

Thank you for your email.

Please note that what you are trying to achieve is not currently possible.

Please add this as a feature request at ideas.3cx.com.

 

[egiblockDM]

did it work with version 11 ?

 

[Kevin Attard Compagno]

@egiblockDM

V11 did not have this possibility either, unfortunately.

 

[jed]

Thanks for your reply

Herby the wish, that I hope you will support.
https://apps.facebook.com/threecxideas/index.php?page=idea_detail.php&i=851


Thanks in advance
/Jesper