Hello! We just have upgraded to V20. In V18 we used All Calls report to build customer-specific KPI report. So we download CSV and processed it with Excel script.
In V18 All Calls report it was easy to find the first and the last step of a call. Only the first step had value in Call Time column, and only the last one had value in Totals column.
Now, in V20, all steps have Call Time value and Totals column have gone.
So, there is no problem when watching All Calls report via web, because adjacent calls are colored differently.
But when report is downloaded as CSV-file, there is no true sign where one call is finished and next call have started.
I have no good idea how to process this file, being sure that my script will not mix several calls into one.
I guess I'm not the only one looking for a solution to this problem. If you have any bright idea for this issue, please share it.
In V18 All Calls report it was easy to find the first and the last step of a call. Only the first step had value in Call Time column, and only the last one had value in Totals column.
Now, in V20, all steps have Call Time value and Totals column have gone.
So, there is no problem when watching All Calls report via web, because adjacent calls are colored differently.
But when report is downloaded as CSV-file, there is no true sign where one call is finished and next call have started.
I have no good idea how to process this file, being sure that my script will not mix several calls into one.
I guess I'm not the only one looking for a solution to this problem. If you have any bright idea for this issue, please share it.
