Hi, we are having issues with call queue within v20. We have just upgraded to v20 two days ago and the system was working fine within v18. The issue now is that we have the public number attached to an IVR. The options are press 1 for Queue 1 and press 2 for queue 2. Randomly, when pressing the option, the caller is diverted to a voicemail prompt. This prompt is the default 3CX prompt. This is, instead of being connected to the desired Queue. We have active agents within the queues, so there should be no reason why this happens. We also can't find which extensions voicemail is being activated. I have included some screenshots of the setup from the IVR to the Queue.
Any assistance with this would be greatly appreciated.
Any assistance with this would be greatly appreciated.
