3CX v20 hosted - no audio on Webclients

[Clearsound]

Hello,

Web clients have been working but they are not used that often as it is only for infrequent home working. Most of the out of office use is on the mobile 3CX app, which works well

Hosted install Version 20.0 Update 6 (Build 724 Release)

Not sure for how long but when testing web clients on Windows with Chrome and Edge, from a couple of FTTP/FTTC locations, they have no audio. These two locations were working fine but not anymore. Mobile App works fine on these remote sites.

Thank you for any insights you might have.

The Clearsound Crew.

 

[Alejandro_3CX]

Hi, are these external calls or also with the internal calls?

what headset are they using?

do you have the same issue with the web client but from a different location?

are they using any proxy, deep packet inspection or similar?

 

[Clearsound]

Hi, both internal and external.

Headset is a Yealink UH34.

Same issue on two unrelated sites.

Standard UK Broadband service with SOHO routers running nothing other than NAT. No proxy or DPI

 

[Alejandro_3CX]

Headset is a Yealink UH34

are you using the head integration with Yealink?

if you use a normal headset without any integration, do you have the same issue with the audio?

 

[Clearsound]

Was not using the integration - have justed tested this, same issue. Under Headset integration it reports "Yealink UH34 connected"

Have the same issue when testing a Surface laptop with no headset attached, using built in mic and speaker, no audio

 

[Alejandro_3CX]

Then please, open a support ticket with us, so we can check further.