3CX v20 questions

[Boris.Minakov.ITNow]

Dear Team,
As 3CX 20 is new start, we are interested in some features, like will it have:

1) Web based administrative way, as it was in 3CX 18, or only thought a client / admin. Because for us as Admins,
we mostly do not have clients 3cx phones, we just help them via web portal as outsource
2) Will there be a 3CX v20 Windows version
3) Will multitenant version be available?
4) One feature clients asked is, "Play announcement" for outgoing calls.
Imagine you are a micro financial organization, and by a law you need to warn client that call is being recorded for every outgoing call.
question comes, why not user to warn? - Because automatic system notice, eliminates human factor (we posted this is features request 1 Year Ago)
5) Will 3CX v20 have more live reports? Many clients are saying that reporting system is designed only for SMB and not professional call-centers, where real time statistics is needed
6) In some companies by security policy Microsoft Windows Store is disabled (as the windows update, as they use WSUS). Will there be a MSI version of client softphone for mass deployments?

Thanks

 

[Rowan]

I installed it this morning on a VM to do some testing, but right off the bat, I found an issue.

The setup requires a config file or a restore from backup. You can only get that config file from your portal where it copies your license key and FQDN. Once you upload that file, it redirects your FQDN to your new test PBX. Imagine the chaos this creates when your production PBX goes offline, unexpectedly.

I also tried restoring from a backup file that doesn't have the license information, but the setup process rejected it as an "Invalid License Key"

 

[bitn2]

I installed it this morning on a VM to do some testing, but right off the bat, I found an issue.

The setup requires a config file or a restore from backup. You can only get that config file from your portal where it copies your license key and FQDN. Once you upload that file, it redirects your FQDN to your new test PBX. Imagine the chaos this creates when your production PBX goes offline, unexpectedly.

I also tried restoring from a backup file that doesn't have the license information, but the setup process rejected it as an "Invalid License Key"

This is completely normal, you cannot reactivate a license that is already in use. You need a valid lizence that is not allready installed somewhere else.

 

[Rowan]

But how do you test it before you decide to purchase a license or migrate your existing setup?

 

[bitn2]

But how do you test it before you decide to purchase a license or migrate your existing setup?

With a test licence :-D

 

[SnakeRiverWebDevelopment]

You might have to ask your Partner to setup a test license as stated above.

 

[Rowan]

There is no option to enter a test license. The setup only accepts a config.xml file or a backup with a valid license.

 

[bitn2]

There is no option to enter a test license. The setup only accepts a config.xml file or a backup with a valid license.

You have to assigne the testlicence to your account, after that you can click on install und get the config file.

 

[Rowan]

That seems like an over-complication of a previously simple task.

 

[bitn2]

That seems like an over-complication of a previously simple task.

No, thats really really easy. But its a new way to do this.

 

[Navid]

Hello Everyone,

I have installed V20 on-premise and I would like you to let me know the following:

1- My current version is Version 20.0 Update 0 (Build 1620 Release). is this the Final and Official Version?
2- Regarding Mac OS, when will we have the Application?
3- Regarding the Windows App, The Video Icon is disabled and we can only do voice calls, is it OK?
4- When we close the soft-phone app in Windows, we don't get notifications, should it always be opened?
5- How can we change the Video Resolution, Bitrate, HD, or Full HD Quality? (For Both Phones and Windows)
6- What is your Recommended WebApp For use in both Windows and Mac?

 

[SweetAction]

Hello Everyone,

I have installed V20 on-premise and I would like you to let me know the following:

1- My current version is Version 20.0 Update 0 (Build 1620 Release). is this the Final and Official Version?
2- Regarding Mac OS, when will we have the Application?
3- Regarding the Windows App, The Video Icon is disabled and we can only do voice calls, is it OK?
4- When we close the soft-phone app in Windows, we don't get notifications, should it always be opened?
5- How can we change the Video Resolution, Bitrate, HD, or Full HD Quality? (For Both Phones and Windows)
6- What is your Recommended WebApp For use in both Windows and Mac?

Why do you ask the same question in multiple places? You posted here and I answered many of your questions in the very next post:

https://www.3cx.com/community/threads/v20-3cx-re-engineered.125513/page-5#post-592515