3CX Version 18: Important Update for License Activation

[gcarm]

Continue reading the Original Blog Post.

I have version 18 Update 9 (Build 35) installed. Is this the same as version 18 Update 9B (Build 35)?

 

[SteveITS]

I have version 18 Update 9 (Build 35) installed. Is this the same as version 18 Update 9B (Build 35)?

Yes.

 

[bbaker73]

I'm a tad unclear. https://www.3cx.com/blog/releases/v18-update-license-activation/

• Deadlines to Remember
  • PUSH notifications for Android and iOS will end in April 2025 for Version 18. (does this mean if not updated to 9b?)
  • Technical support for Version 18 has already ceased, so this update is necessary to ensure continued license validity and PUSH functionality.

Is push ending for all V18 systems, or just V18 systems prior to V18 update 9b (18.0.9.35). I have a few stragglers on 18 9b which is clear license activation will continue through September, but the wording above "end in April 2025 for Version 18" is not completely clear to me

Thanks!.

 

[SteveITS]

(does this mean if not updated to 9b?)

No, end period.

Push will still work for v20.

 

[bbaker73]

No, end period.

Push will still work for v20.

Thanks @SteveITS. It has been my impression that push (mobile app push notifications) ends for all v18 systems and need to be on v20 as you indicate.

But a few things in the related blogs indicate v18 Update 9b extends license activation AND push functionality.

https://www.3cx.com/blog/news/v18-upgrade-deadlines/

"Use of Apps: You will not receive notifications and will not be notified of incoming calls after mid April 2025."​

"For users who cannot migrate immediately, upgrading to the latest version of V18 is essential to ensure uninterrupted PUSH notifications and license activations."​

​

https://www.3cx.com/blog/releases/v18-update-license-activation/

"so this update is necessary to ensure continued license validity and PUSH functionality"​

https://www.3cx.com/blog/news/ssl-certificate-update-2025/

"What Happens If You Don’t Update?​

License validation will be blocked - - You won’t be able to refresh your license key if updates have been made.​

Your 3CX system will continue to work - but an update is required before 24 February 2025 to avoid later potential disruption."​

Push ending deadlines are mentioned as "April", or "mid April", not exact and April is a few days away now.

So my impression currently is re-reading the blogs indicate updating to v18 9b DOES extend push functionality.

The goal is to get the last few systems to move to v20 ASAP but there have been other factors involved for them and time is short for getting them done for "April", or "mid April".

My concern is push ending and mobile apps not working for them, prompting me to re-query clarification about it here.

 

[wilekoyote]

I did an uninstall of 3cx on Friday. The server it was on had windows updates that took hours to install. I went home thinking that I could finish this up on 3/31/25, my next work day. The server was up after all the updates and I did the install, but it will not let me even put that on as it says I need an upgrade or maintenance.
I've been out of town for a work assignment for 6 months and had very little time to get the upgrade done. I tried installing version 18.09.31 but it says bad gateway when doing the restore of the software.
They use cloudcom for their sip trunk.
I tried installing v18.09.31 and it won't even let me restore the backup which was 18.09.35

What do I do

 

[SteveITS]

.35 is only available via updating. .31 can't activate anymore. If you can't install .31 and update .31 to .35, then you may just need to install v20 and restore there.

 

[wilekoyote]

.35 is only available via updating. .31 can't activate anymore. If you can't install .31 and update .31 to .35, then you may just need to install v20 and restore there.

It says I cannot restore v20 as it does not have the maintenance or license. It is 3/31/2025 and the emails say to upgrade by end of day today but it wont let me upgrade at all

 

[wilekoyote]

It says I cannot restore v20 as it does not have the maintenance or license. It is 3/31/2025 and the emails say to upgrade by end of day today but it wont let me upgrade at all

I also cannot upgrade or install a version 20 license because the 3cx portal is defunct as is Telin's access to the portal and key. This is a cluster problem and 3cx doesn't even have a support document for me to work off of or email because they don't give Bronze any support tickets now. When the cost to upgrade is negligible to the cost of the 4SC license, why would i even ask for a support ticket. But, when I can't even upgrade in both portals on the DAY that it was expiring, then this is a huge problem for 3cx and we are not happy as a partner.

 

[CentrexJ]

I also cannot upgrade or install a version 20 license because the 3cx portal is defunct as is Telin's access to the portal and key. This is a cluster problem and 3cx doesn't even have a support document for me to work off of or email because they don't give Bronze any support tickets now. When the cost to upgrade is negligible to the cost of the 4SC license, why would i even ask for a support ticket. But, when I can't even upgrade in both portals on the DAY that it was expiring, then this is a huge problem for 3cx and we are not happy as a partner.

It’s probably a time zone thing. In Cyprus it was probably April 1. Either way renew your key and the v20 installer won’t complain at the restore.