What is the process to request whitelisting for our client email address and/or domains for voicemail emails from [email protected]?
I am noticing a growing issue with certain email addresses from our clients encountering email relay issues from [email protected]. I feel we have narrowed the issue down as being an email relay issue with [email protected]. We are using office365 exchange and are able to utilize message trace features to validate our conclusions. In the newest case, we were able to restore email relay service from [email protected] for a particular mailbox by adding a new alias, and have done all we can do on the recipient email servers like white-listed 3cx.net domain and performing email traces to validate email was NEVER received in the first place as opposed to being quarantined on the client email system.
Please advise.
I am noticing a growing issue with certain email addresses from our clients encountering email relay issues from [email protected]. I feel we have narrowed the issue down as being an email relay issue with [email protected]. We are using office365 exchange and are able to utilize message trace features to validate our conclusions. In the newest case, we were able to restore email relay service from [email protected] for a particular mailbox by adding a new alias, and have done all we can do on the recipient email servers like white-listed 3cx.net domain and performing email traces to validate email was NEVER received in the first place as opposed to being quarantined on the client email system.
Please advise.
