3cx VOIP Phone Call Transfer

[inibiru]

Hello, I have a user who's phone when calls are being transferred to her the call goes straight to voicemail even though she is all green lights. I was wondering about any trouble shooting steps I can do to fix this. I have tried reinstalling the phone I have checked all her settings serverside and everything seems fine.

 

[leejor]

What does the 3CX log show, when a call is attempted to her extension? Does the same thing happen when you call the extension directly from another extension, or does the call behave differently than a transferred call?

 

[mixig]

you can configure in windows e.g. DSCP for some particular apps...

http://forums.speedguide.net/showthread.php?274421-Windows-7-resets-DiffServ-%28DSCP%29-to-0x00

 

[mixig]

sorry, replay befrore was for some other topic..

can you put some logs as leejor said, 3cx logs, wireshark, is that only with local calls or every call

 

[qiaok]

What does the 3CX log show?

Image no longer available

 

[inibiru]

Sorry about not getting back to you guys soon enough I was on vacation here. When I go into the server and watch the log I can't seem to recreate the issue however when I was doing this I noticed that this Error kept popping up.


13:34:10.084 [MS105000] C:8740.1: No RTP packets were received:remoteAddr=192.168.2.161:5008,extAddr=0.0.0.0:0,localAddr=192.168.2.140:7220


Could this have anything to do with it?

 

[jpillow]

That could be the issue however it looks like that error is due to no voice/media packets being received by the softphone. Could you replicate and post more of the log?

 

[inibiru]

Ya here is a Log of one that I caught:


15:03:18.603 [CM503008]: Call(15132): Call is terminated
14:58:38.811 [MS105000] C:15132.1: No RTP packets were received:remoteAddr=192.168.2.161:5008,extAddr=0.0.0.0:0,localAddr=192.168.2.140:7146
14:58:38.093 [CM503007]: Call(15132): Device joined: sip:[email protected]:51488;rinstance=a61aef7841bd7467
14:58:35.452 [CM503025]: Call(15132): Calling Ext:Ext.101@[Dev:sip:[email protected]:51488;rinstance=a61aef7841bd7467]
14:58:35.405 [CM503004]: Call(15132): Route 1: Ext:Ext.101@[Dev:sip:[email protected]:51488;rinstance=a61aef7841bd7467]
14:58:32.062 [MS105000] C:15132.1: No RTP packets were received:remoteAddr=192.168.2.161:5008,extAddr=0.0.0.0:0,localAddr=192.168.2.140:7140
14:58:30.515 [CM503007]: Call(15132): Device joined: sip:*[email protected]:40000;rinstance=d7a0dcfb2dd3867b
14:58:30.312 [CM503025]: Call(15132): Calling Ext:Ext.*0@[Dev:sip:*[email protected]:40000;rinstance=d7a0dcfb2dd3867b]
14:58:30.296 [CM503004]: Call(15132): Route 1: Ext:Ext.*0@[Dev:sip:*[email protected]:40000;rinstance=d7a0dcfb2dd3867b]
14:58:01.406 [CM503007]: Call(15132): Device joined: sip:[email protected]:40600;rinstance=eabd1c034ce5a486
14:58:01.250 [CM503025]: Call(15132): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=eabd1c034ce5a486]
14:58:01.187 [CM503005]: Call(15132): Forwarding: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=eabd1c034ce5a486]
14:58:01.187 [CM503016]: Call(15132): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
14:58:01.187 [CM503017]: Call(15132): Target is not registered: Ext.170
14:57:35.172 [CM503007]: Call(15132): Device joined: sip:[email protected]:40600;rinstance=eabd1c034ce5a486
14:57:35.016 [CM503025]: Call(15132): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=eabd1c034ce5a486]
14:57:34.969 [CM503005]: Call(15132): Forwarding: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=eabd1c034ce5a486]
14:57:34.969 [CM503003]: Call(15132): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:192.168.2.32:51488
14:57:34.797 [CM503025]: Call(15132): Calling Ext:Ext.101@[Dev:sip:[email protected]:51488;rinstance=a61aef7841bd7467]
14:57:34.750 [CM503004]: Call(15132): Route 1: Ext:Ext.101@[Dev:sip:[email protected]:51488;rinstance=a61aef7841bd7467]
14:51:18.726 [CM503007]: Call(15132): Device joined: sip:[email protected]:51901;rinstance=c67b9c580b8dad14
14:51:12.367 [CM503025]: Call(15132): Calling Ext:Ext.120@[Dev:sip:[email protected]:51901;rinstance=c67b9c580b8dad14]
14:51:12.320 [CM503004]: Call(15132): Route 1: Ext:Ext.120@[Dev:sip:[email protected]:51901;rinstance=c67b9c580b8dad14]
14:51:02.867 [CM503007]: Call(15132): Device joined: sip:[email protected]:51488;rinstance=a61aef7841bd7467
14:51:02.695 [CM503025]: Call(15132): Calling @[Dev:sip:[email protected]:51488;rinstance=a61aef7841bd7467]
14:50:57.883 [CM503007]: Call(15132): Device joined: sip:[email protected]:5488
14:50:57.727 [CM503025]: Call(15132): Calling Ext:Ext.807@[Dev:sip:[email protected]:5488]
14:50:57.664 [CM503004]: Call(15132): Route 1: Ext:Ext.807@[Dev:sip:[email protected]:5488]
14:50:28.477 [CM503007]: Call(15132): Device joined: sip:[email protected]:40600;rinstance=21080f7f6ea3ed4a
14:50:28.477 [CM503007]: Call(15132): Device joined: sip:[email protected]:5064;transport=udp
14:50:28.321 [CM503025]: Call(15132): Calling Ext:Ext.812@[Dev:sip:[email protected]:40600;rinstance=21080f7f6ea3ed4a]
14:50:28.274 [CM503004]: Call(15132): Route 1: Ext:Ext.812@[Dev:sip:[email protected]:40600;rinstance=21080f7f6ea3ed4a]
14:50:28.274 [CM505002]: Gateway:[GXW4108 192.168.2.161] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:1) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
14:50:28.258 [CM503001]: Call(15132): Incoming call from 5307106890@(Ln.10014@GXW4108 192.168.2.161) to <sip:[email protected]:5060>


I grabbed everything that had to do with that specific call. There were a few calls being taken place during this call and I didn't grab that info. If you want I can grab the full log next time but I figured this would do.

 

[inibiru]

Edit: It was during the call transfer between extension 120 and 110 that the caller was sent to the Voice mail system just to be clear

 

[leejor]

Edit: It was during the call transfer between extension 120 and 110 that the caller was sent to the Voice mail system just to be clear

Did you mean ext 101?

14:57:34.969 [CM503003]: Call(15132): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:192.168.2.32:51488

Is this the log of the failed call ? If so then for some reason, 3CX sees the extension as being busy at the time of the call.

 

[inibiru]

Do you have any idea how that could happen? Obviously the Extension isn't busy during that time frame.

 

[jpillow]

Have you also checked the web GUI to assure the phone isnt set to auto answer?

 

[jpillow]

set phone to fascatory default reboot the phone than reconfigure/provision.