3CX Voxbone Trunk

[vidas]

Good Morning,

I have already read both guides
https://www.3cx.com/docs/voxbone-sip-trunk/
https://www.voxbone.com/library/voxbone-3cx-user-guide/

I have a problem with setup voxbone trunk, I have already configured it and in my opinion it is correct, also because until the last reboot of the PBX it was working. This is what I see from 3cx console




Shouldn't the date of the last registration appear on "Registration OK"?

From the voxbone console I see that the calls come in, but they don't reach the 3cx PBX which is on aws. What do you think it could be?

 

[ChrisC_3CX]

The registration status will not appear in this case as the SIP Trunk you have configured is an IP Based SIP Trunk and not Registration based.

Regarding the issue, I would first make sure that the Public IP the 3CX PBX uses is still the same and if not, inform Voxbone of the change.

If it still is the same, I would still recommend checking with Voxbone, as the entry you see in the Event log indicates that the call is being sent to them by 3CX but they are replying with a 503 error.