3cx - vtiger Outgoing Calls

[itj-CRM]

Hi All,

currently one of customer able to use 3cx and we able to fetch the call journals to CRM successfully. And currently customer making outgoing calls with internal office phone.

what is the best method to tack the outgoing calls here ? and he want to bring those outgoing calls to CRM.

kindly suggest steps to accomplish this.

thanks in advance

 

[Evolute IT]

If the call journaling works, it should already log outbound as well.

 

[itj-CRM]

Where i Can see these ? becuase in CRM it's not recording as of now.

In 3cx portal where will the option to view the outgoing calls?

is there something need to configure to push outgoing calls to CRM?

Please suggest!

 

[Evolute IT]

Please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Make a few test calls, and finally check the 3CXSystemService.log file that you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. Search the file for "CRM" and you'll see all the requests/responses made from to the CRM.

It should log the outbound calls, but this might be the issue we had where modified numbers (because of the outbound rules) were searching the phonebook for the wrong format. This has been fixed in the upcoming Update 3.

 

[itj-CRM]

Yes @ConceptsWeb You correct, already outgoing calls coming, just observed with description, thanks for your response.