3CX Web App not opening URL after CRM integration

[markoh]

I have configured 3CX to access our CRM Postrgesql database and when testing on the CRM Integration page I can see the relevant information is being pulled from the database, however, after enabling "Automatically open contact URL when CRM integration is enabled" in the web app settings I am not seeing this URL launch anywhere - the caller's name is being displayed so the web app is getting the information from the database look-up. The web app is running on the latest version of Chrome.
Would anyone have any insight into what might be preventing the URL from automatically opening?

 

[markoh]

I found the (non) issue - 3CX was not opening a URL when a call came in from a number associated with a user already configured on 3CX (we had been testing with staff mobile numbers, but these were all added when setting up the users in 3CX).
Once an actual customer rang in the URL opened as it should.