3CX Windows App

[nicholas1985]

Hi Everyone,

I have a 3CX installation with a offsite cloud hosted 3CX PBX, I have a user who is using the Desktop 3CX app with a Bluetooth headset, And when she makes calls internally (via extension numbers) or externally she has no audio at all, she cant hear the person on the other side and the person on the side cant hear her. I have raised this with my ISP who the 3CX is hosted through and all they can say is that it is a VPN mismatch which doesn't make sense. I have checked o make sure the headset is working, The microphone isn't on mute.

1. I have a user who has the desktop client that is going through the VPN with no 2 way audio
2. I have another user who isn't on the VPN but has perfect audio for internal calls and external calls

Which is why VPN mismatch doesn't make sense.

Any help would be appreciated.

 

[ChrisC_3CX]

Based on your description it seems that the VPN is the obvious culprit. What we usually recommend when using a VPN client is that you make sure that the VPN connection has been established, and only then you launch the 3CX client.

 

[nicholas1985]

Hi,

Thats the thing its not a VPN client but rather a VPN thats been configured locally on the switches as well as 2MB VLAN on the ISP side

 

[ChrisC_3CX]

If that's the case, then you would have to check the network's VPN configuration and is if there is anything there that might be contributing to the issue. The fact that everything works fine when not using the specific VPN strongly suggests that that is where the issue lies.