Hello
I have a strange issue with some of 3CX clients on my machines.
Users are not receiving ringtone sounds when an inbound call is being sent to them.
The strange thing is that it is totally random - no ringtone can happen to all calls a user receives for one day , and suddenly everything is playing the next day for one User /Machine.
Same can happen to other users too.
My setup:
Our 3CX version is PRO 15.5.0 on a windows machine
Client version 15.5.12227.5
Client machines are Win10Pro ver.1809
Jabra usb headsets are used by every user
And no settings have been changed on Client\Server side
Client machines and server machine are located in different segments of local network
Here is what digging i did.
1) First of all i thought that it is some audio issue from 3CX client side:
2) Second thing i thought about was a local PC Windows setting\hardware issue:
3) Next thing i thought that it was some server-side audio issue
-Tried everything related to user extention\SIP trunk audio settings one by one
-Changed codecs
-Changed PBX-deliver audio
-Tried direct dialing to selected user (not queue dialing) - no result
- I see no errors on server-side logs
4) Aand next thing i thought about - maybe it is related to calls that come from outside world
-Tried calling locally from 1 client to another. No results.
5) Last thing i thought that it was a SIP provider issue.
-Changed SIP trunk provider to test this - problem is still the same
-Changed to another one just in case - problem is still there
Any ideas?
This thing is starting to get frustrating for users
I have a strange issue with some of 3CX clients on my machines.
Users are not receiving ringtone sounds when an inbound call is being sent to them.
The strange thing is that it is totally random - no ringtone can happen to all calls a user receives for one day , and suddenly everything is playing the next day for one User /Machine.
Same can happen to other users too.
My setup:
Our 3CX version is PRO 15.5.0 on a windows machine
Client version 15.5.12227.5
Client machines are Win10Pro ver.1809
Jabra usb headsets are used by every user
And no settings have been changed on Client\Server side
Client machines and server machine are located in different segments of local network
Here is what digging i did.
1) First of all i thought that it is some audio issue from 3CX client side:
- Checked audio settings - everything seems to be OK
- Tried to play with those by setting different options - no changes to my situation
2) Second thing i thought about was a local PC Windows setting\hardware issue:
- Checked sound settings - everything seems to be on and is playing\providing sound
- Nothing gets muted by windows when incoming call is ringing
- the file ringtone.waw is ok too - i can play it back with Windows Media Player
- tried to change ringtone sound with dial-sound (by changing filenames) - user still does not hear ring sound
- tried taking that file from a PC that has no problems now - user still does not hear ringtone
- nothing in client logs too
3) Next thing i thought that it was some server-side audio issue
-Tried everything related to user extention\SIP trunk audio settings one by one
-Changed codecs
-Changed PBX-deliver audio
-Tried direct dialing to selected user (not queue dialing) - no result
- I see no errors on server-side logs
4) Aand next thing i thought about - maybe it is related to calls that come from outside world
-Tried calling locally from 1 client to another. No results.
5) Last thing i thought that it was a SIP provider issue.
-Changed SIP trunk provider to test this - problem is still the same
-Changed to another one just in case - problem is still there
Any ideas?
This thing is starting to get frustrating for users
