3CX with Microsoft Dynamics 365 CRM

[Tin Nwe Win]

Dear 3CX Team,

We have Microsoft Dynamics 365 CRM integrated with 3CX. When the inbound call with new number, which is not saved as a contact in CRM, we have to click CRM link/button as shown in the figure to save the contact. Only after that, we're redirected to CRM page when we hit the "call pick-up" button. Instead of that, we want to be redirected directly to CRM page when we pick up the call without needing to click that CRM link/button. Is there any setting we could've probably missed out? Please kindly help us.

Thanks in advance.

Kind Regard

 

[edossantos]

This is how it works, there is no way to change this behavior.