3CXPhone keeps unregistered

[DesCheah]

Hi,

I'm having an issue with 3CXPhone on my windows PC keeps unregistered and re-registered by itself automatically. It happens almost every 20mins. Any thought or idea?

 

[leejor]

There is both a log in the application, and the Server log in the PBX that may offer some insight into why this happening.

Do you have other PCs that are running off the same server, over the same network, with no issue? If so, then it may be something (another programme, or a setting), specific to that PC. If nothing else seems to work for you, I would suggest stopping all other background applications (one at a time), especially ones that use a network connection , to see if that makes a difference.

 

[IliasL_3CX]

In addition to leejor's steps if you are using an anti-virus make sure that it does not block the 3CX Phone for Windows.

Regards