Solved 487 sip response error

[Dave S.]

Hi everyone, I have a customer who moved from a RPI to 3cx hosted. Now there is a lot of call drop and I see a lot of 487 error codes. Don't know why this is happening now since it was working fine before the move.

Anyone know why ?

Thanks!

 

[ChrisC_3CX]

We might need a bit more information on the matter:

• What SIP Provider are you using?
• Are these drops affecting only external calls or internal calls as well (extension to extension)?
• Are you sure the 487 errors you are seeing are related to the dropped calls?
• What endpoints are you using, is it 3CX Apps, IP Phones, etc?
• If IP Phones, how are they provisioned, via STUN or SBC?

 

[StefanW]

moving to hosting team for assistance.

 

[NikosT_3CX]

@DaveSirois is this happening in Incoming calls from your SIP Trunk ?
Can you please PM me with a screenshot ? ( Not here because it will have sensitive info )

 

[Dave S.]

I am still waiting the feedback of my customer if the problem is still there, I'll keep you informed asap

 

[NikosT_3CX]

I am still waiting the feedback of my customer if the problem is still there, I'll keep you informed asap

As per our private chat since this will be checked next week, i will close this thread and let continue from the point left in PM.