603 Declined

[inteq]

Hello

We are trying to setup VoIP clients on our staff's mobile phones
Because they are traveling abroad a lot, almost all numbers in their phone books are setup in international standard, +40.XXX.XXX.XXX

Now, if I am trying to dial through our 3CX PBX the number +40.XXX.XXX.XXX I will get the error:
Call to T:Line:10000>>+40.XXX.XXX.XXX@[Dev:sip:######@11.222.33.444:5060] from L:2.1[Extn] failed, cause: Cause: 603 Declined/INVITE from 11.222.33.444:5060

If I try with 00 instead of + I get the same error:
Call to T:Line:10000>>0040.XXX.XXX.XXX@[Dev:sip:######@11.222.33.444:5060] from L:2.1[Extn] failed, cause: Cause: 603 Declined/INVITE from 11.222.33.444:5060

0040.XXX.XXX.XXX is the number I am trying to call from extension 30
11.222.33.444:5060 is the VoIP provider's server address.

If I dial without international code 0040 or +40, the call goes through.

In 3CX I allowed calls to all countries.

Now my question is: the Decline comes from our VoIP provider or from our 3CX PBX?
I ask because I want to be 100% sure it is not from our end before I contact support.

 

[eagle2]

You can see this into Server Activity Log (probably verbose mode will be better).
The answer depends also on your provider, whether he allows the country code (Romania in your case) to be dialed in front of number.

You may contact me in PM.

Regards