*641 Custom speed dial button does not playback OHOVERRIDE_IN message

[jakthree]

3CX v16.0.1.273
Yealink T46S fw 66.84.0.35

3CX BLF key settings


Yealink DSSKey settings after re-provisioning phone



Event log shows that pressing the BLF key on the phone forces system to in office hours, but phone does not playback OHOVERRIDE_IN message.

07/03/2019 11:52:46 AM - Dial code from Extn:2998 has switched Out-of-Office-Hours-Override to In-Office state. All ports and trunks will forward calls to the In Office Hours routing destinations.

07/03/2019 11:52:46 AM - [Flow] Call(C:385): has built target endpoint: EndCall:EndCall for call from L:385.1[Extn:2998]

07/03/2019 11:52:46 AM - Call(C:385): from Extn:2998: Office hours override is active, now it is set to IN office hours

07/03/2019 11:52:46 AM - [Flow] Target endpoint for *641 is EndCall:EndCall

07/03/2019 11:52:46 AM - Caller sip:[email protected]:5060 has changed setting of office hours override to '1'

07/03/2019 11:52:46 AM - [CM503010]: Call(C:385): Making route(s) from Extn:2998 to <sip:*[email protected]:5060>

Event log shows that manually dialing *641 (send) on the phone forces system to in office hours and phone does playback OHOVERRIDE_IN message.
Event log looks the same.

Why does manually dialing *641 playback the message but pressing the BLF key does not?
Thank you,

 

[jakthree]

Follow up.
I edited the same BLF key manually on the phone using the Menu - Features - Dsskey. The setting where correct and all I did was press Save. Now when pressing the 'Day' BLF key, the message playback is heard. For testing, I had a T27G and T23G with same problem. I simply manually edited BLF and pressed Save and playback message is now heard. If the button is provisioned by 3CX then the message is not heard. If manually entered then message is heard.
I don't know how long this fix will last but receptionist is happy now.

 

[YiannisH_3CX]

Hello @jakthree

I think i know what the issue cause i was able to replicate the behaviour with one of my devices. In the Yealink template the pickup value for custom speed dials is not set. So if that button was previously set to a blf the value for the pickup was set. So when you reprovisioned it to a custom speed dial the value for the pickup remained. So the phone dials the custom speed dial correctly but also sends dtmf tones to the PBX which interrupts the playing of the prompt. So if you run into the issue again the easiest way to resolve it is to factory reset the phone and reprovision it.
This will be resolved in an upcoming update.