We're getting reports of users who are members of a ring group, occasionally a couple of the members aren't ringing with the rest of the ring group. These users are all using the smartphone app, most of them on iPhones. I suspect this is because the app is either not active on the smartphone, or they have no data connection - please enlighten me if my assumptions are wrong. Is there a way to turn on logging in 3CX to show the push notifications to all the smartphones in a ring group???
They claim this used to work without issue, it's only recently become a problem.
We also have a user, that has external calls set to forward to her mobile, with rebound selected, so she can see who the caller is. When her smart phone is on the office WiFi, everything works as it should. When she leaves the office, she claims it only rings her moble once or twice and disconnects, or never rings it at all....
They claim this used to work without issue, it's only recently become a problem.
We also have a user, that has external calls set to forward to her mobile, with rebound selected, so she can see who the caller is. When her smart phone is on the office WiFi, everything works as it should. When she leaves the office, she claims it only rings her moble once or twice and disconnects, or never rings it at all....
