A networking problem occurred while activating your license key: (Error code: 401)

[PV_Support]

I have seen lots of posts about this but none that resolve the issue here.
I have updated several instances from v18 to v20 and have resolved this issue in cases where the license has not expired. If the license has expired and I try to replace the key with a new one, once on v20, it does not allow a restore to v18 if the license is expired.

 

[Evolute IT]

You cannot downgrade once upgraded and all new licenses are locked to v20 minimum.

 

[PV_Support]

You cannot downgrade once upgraded and all new licenses are locked to v20 minimum.

Perhaps you misunderstood the issue. The issue is when replacing a license key with a newly purchased license key in v20, I get the following error:

A networking problem occurred while activating your license key: (Error code: 401)​

What is the solution?

Firewall check is good.

 

[Evolute IT]

Make sure you're on latest v20.

401 means unauthorized, so could be many things.

Is the system on prem or in the cloud? If on-prem, do you have any kind of SSL inspection enabled?

 

[PV_Support]

Cloud. Installed Version: 20.0.4.487. The only available update is 5 Alpha. SSL inspection not enabled.

 

[ivank]

Anything in the ManagementConsole.log, like ""License replace error" or alike?

 

[PV_Support]

 

[ChrisC_3CX]

@SLawson
I've sent you a PM for more info on this if you would

 

[PV_Support]

Hi, I am having this issue with another.