A New Bigger and Better FREE Licence with V15.5 Update 3

[nb]

Update 3 is here and with it comes a new free licence. We’re now offering Standard 3CX licences for up to 16 simultaneous calls (approx. 50 extensions) absolutely free!

Up to 16 Sim. Calls Free - Hosted or Not!​

What comes with a Standard licence? Unlimited SIP Trunks, 25 free web conferencing participants, unlimited extension...

Continue reading the Original Blog Post.

 

[N_G]

I’m sorry if my tone was offfensive. I’m not trying to insult anyone, but I am frustrated. I don’t have the luxury of spending $75 to open a ticket with 3CX for every question. How would you suggest I proceed?

If you have an existing perpetual license then you can keep using your own SMTP, no problem. What you must not do is try out the gmail service and then switch back. If you have not done this, and you can still not use your own SMTP then contact us at [email protected] with license key and refer to this thread and we will escalate to support at no charge.

 

[jem1]

Its OFF because that is what you selected it to be under the extension settings.

But that's not how it operates for Yealink or Fanvil phones. It's to control the VLAN, not the actual port itself. Turning off the VLAN should not disable the port entirely.

 

[craigreilly]

But that's not how it operates for Yealink or Fanvil phones. It's to control the VLAN, not the actual port itself. Turning off the VLAN should not disable the port entirely.

It works and its convenient. I have phones in a few places that I don't want any tom, dick and harry to plug into...this way I do not need a custom template. I simply enable or disable at the extension provisioning.

 

[north7]

So,

Can those of us longtime "partners" that got screwed when you guys first started your petty fued with grandstream get an apology now for all the business we lost as a result?

Feel free to have someone reach out to us and apologize for cancelling our partner account because we expressed our displeasure over losing a 300 extension account because you folk told us to pound sand over a technical issue deliberately caused by one of your wonderful mandatory updates that basically crippled grandstream customers' systems.

I'd like to say I'm excited to see this support finally brought back, but you'll forgive me if given your track record, we don't exactly have a lot of trust.

 

[manfer]

It works and its convenient. I have phones in a few places that I don't want any tom, dick and harry to plug into...this way I do not need a custom template. I simply enable or disable at the extension provisioning.

It is great to have the option to configure it on the extension provisioning form.

What makes no sense to me is that the description on that form does not match the actual feature on the grandstream phone which is PC port mode (Configures the PC port mode. When set to "Mirrored", the traffic in the LAN port will go through PC port as well and packets can be captured by connecting a PC to the PC port.). Nor its allowed values. A feature that has three posible values, Enabled/Disabled/Mirrored has been converted into an on/off switch in the provisioning form.

It's easy to understand the confusion of admins in my opinion.

 

[north7]

Non-Profit. Give me a break. Highest salaries and bonuses around. Just the bottom line shows no profit. Big con. They can afford Pro. Same with churches.

I've worked with many non-profits. Bunch of scam artists.
Medical non-profits are in bed with Big Pharma.

This coming from someone calling himself "God"? I just love the non-judgmental yet judgmental types.

What the man is trying to say is that he feels like he's being gouged, and if you take a poll, you'd see he's right. But what do I know. I've only been selling this horseshit since like version 9, back when you actually owned what you bought...

 

[jem1]

It works and its convenient. I have phones in a few places that I don't want any tom, dick and harry to plug into...this way I do not need a custom template. I simply enable or disable at the extension provisioning.

I think that should be an option to disable the PC port yes, but the way it is setup on the Management Console leads one to believe it is for the VLAN configuration, not the actual Port Configuration, so I still say it is not working as it should be in relation to other phones.

 

[Heath]

Why did 3CX also get rid of the unlimited support... I have a 8SC perpetual license, and I paid for the annual support package... Now its $75 per ticket, and 3CX is not honoring the support package that I paid for the year... Nor did I receive any pro-rata refund. I paid in September, 2017 and should have unlimited support till September, 2018. But now I have been short changed.. Why do I have to pay per ticket, when I paid for the annual support. This is absolutely not fair. Either honor the subscription that was paid, or issue a pro-rata refund from the time the support option was changed...

 

[NickD_3CX]

Why did 3CX also get rid of the unlimited support... I have a 8SC perpetual license, and I paid for the annual support package... Now its $75 per ticket, and 3CX is not honoring the support package that I paid for the year... Nor did I receive any pro-rata refund. I paid in September, 2017 and should have unlimited support till September, 2018. But now I have been short changed.. Why do I have to pay per ticket, when I paid for the annual support. This is absolutely not fair. Either honor the subscription that was paid, or issue a pro-rata refund from the time the support option was changed...

This is absolutely not true.

However has/had paid for support still has it and it is valid. The only thing that has changed is that you can't do it anymore. So if you purchased support for a specific License Key in September 2017, you still have the right for unlimited support until September 2018.

To note:
Support is per license key. So if you have support or paid for a ticket for license key A, you cannot open a ticket regarding license key B.

Double-check the support expiry date and make sure you are not confusing it with Maintenance, which were 2 entirely different things. Also tell me what happened to make you say "...3CX is not honoring the support package..." and I will check it out.

Reply to this here if needs be and I'll contact you via PM.

 

[Heath]

This is absolutely not true.

However has/had paid for support still has it and it is valid. The only thing that has changed is that you can't do it anymore. So if you purchased support for a specific License Key in September 2017, you still have the right for unlimited support until September 2018.

To note:
Support is per license key. So if you have support or paid for a ticket for license key A, you cannot open a ticket regarding license key B.

Double-check the support expiry date and make sure you are not confusing it with Maintenance, which were 2 entirely different things. Also tell me what happened to make you say "...3CX is not honoring the support package..." and I will check it out.

Reply to this here if needs be and I'll contact you via PM.

What makes me say is when I contacted the support line on the phone they made me pay $75 for the ticket. When I told them I have the support package that I bought in September they said they were discontinued and no longer being honored. And I would have to deal with sales for a credit or partial refund. And I only have 1 key and says expires September 24 of this year. I explained that to the tech support and still has to pay. So how to I say 3cx isn’t honoring, from their own support people.

 

[NickD_3CX]

What makes me say is when I contacted the support line on the phone they made me pay $75 for the ticket. When I told them I have the support package that I bought in September they said they were discontinued and no longer being honored. And I would have to deal with sales for a credit or partial refund. And I only have 1 key and says expires September 24 of this year. I explained that to the tech support and still has to pay. So how to I say 3cx isn’t honoring, from their own support people.

If you are an end user with a License Key that has support, then you can tickets, not call into support. From a certain partner level and up can you call into the support lines. So either you didn't speak with someone from 3CX support and it was some other department, or you are a Partner.

There must be some misunderstanding here, but I think I know how we can figure this out. Login into https://customer.3cx.com/. If you are a partner, you know your credentials, if not you should have your username which looks something link "user0123456789" and the corresponding password.

If you can't login here, contact the Sales number to help you on how to get your credentials: https://www.3cx.com/company/contact/
https://www.3cx.com/company/contact/
Once you have logged in, go to "Support" on the left and tell me what you see at the top of the page in the "Status" section.

 

[Heath]

If you are an end user with a License Key that has support, then you can tickets, not call into support. From a certain partner level and up can you call into the support lines. So either you didn't speak with someone from 3CX support and it was some other department, or you are a Partner.

There must be some misunderstanding here, but I think I know how we can figure this out. Login into https://customer.3cx.com/. If you are a partner, you know your credentials, if not you should have your username which looks something link "user0123456789" and the corresponding password.

If you can't login here, contact the Sales number to help you on how to get your credentials: https://www.3cx.com/company/contact/
Once you have logged in, go to "Support" on the left and tell me what you see at the top of the page in the "Status" section.
View attachment 7262

I am an end user. I have always called in to support since day one I bought the support package. I have a toll free number and a support customer ID. And even if I open a ticket it still wants to charge me

 

[NickD_3CX]

And even if I open a ticket it still wants to charge me

...and as I said, if you have a support contract that is still valid, this shouldn't be the case.

If you want us to help you, please do what I mentioned above and tell us what you see in the Status section.

 

[Heath]

...and as I said, if you have a support contract that is still valid, this shouldn't be the case.

If you want us to help you, please do what I mentioned above and tell us what you see in the Status section.

Status says time based unlimited

 

[NickD_3CX]

Status says time based unlimited

Great, that means that you should be able to open tickets in accordance to your support package.
Right below there, there should be a "Create a new Case" button. Do you see it?


If not, let me know. If yes, press there and you should get prompted with the following form and in the "License Key" field you must enter the key that has the valid support contract. The rest of the fields need to be filled in according to the case you want to open.


Please do let me know if any of the above does not work and I'll send you a PM to ask for additional information to check why.

 

[Heath]

Great, that means that you should be able to open tickets in accordance to your support package.
Right below there, there should be a "Create a new Case" button. Do you see it?
View attachment 7283

If not, let me know. If yes, press there and you should get prompted with the following form and in the "License Key" field you must enter the key that has the valid support contract. The rest of the fields need to be filled in according to the case you want to open.
View attachment 7284

Please do let me know if any of the above does not work and I'll send you a PM to ask for additional information to check why.

I’m still having issues. Still tells me I need to purchase a ticket for $75

 

[NickD_3CX]

I’m still having issues. Still tells me I need to purchase a ticket for $75

OK, I'm sending you a PM as I'll need some details to check it out, like the License Key you are inputting.

 

[tadrosr]

hi - if I'm on version 15.5 SP1 and update to sp2 and then sp3, will it automatically update Debian to 9 as well?

Thanks

 

[NickD_3CX]

hi - if I'm on version 15.5 SP1 and update to sp2 and then sp3, will it automatically update Debian to 9 as well?

Assuming you are currently running Debian 8 Jessie, no, just installing the 3CX Service Packs from the 3CX Management Console will not cause your OS to update to Debian 9 Stretch.

To upgrade to Debian 9 you would need to access your machine via SSH and change the repositories.

 

[tadrosr]

Assuming you are currently running Debian 8 Jessie, no, just installing the 3CX Service Packs from the 3CX Management Console will not cause your OS to update to Debian 9 Stretch.

To upgrade to Debian 9 you would need to access your machine via SSH and change the repositories.

Hi Nick - is it recommended to upgrade to 9? Thanks