Abandoned Calls Registered to One Ext

[PBS_IT]

Have anyone seen an issue where all abandoned calls are registering to one user? Within the call queue there are multiple users logged in. After ringing for about a minute it will add an abandoned call count to one user and always this same user. When this happens the call is still ringing in the queue.
I'm new at managing 3CX and not really sure where to begin the trouble shoot. Any information will help, please let me know if you require any additional details.

Thank you

 

[JohnS_3CX]

Hi @PBS_IT

Welcome, I would recommend to take a look here and provide some general info on your system when making a new post https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

As for the specific issue you face, it would be a good idea to tell us what the call flow is. I will provide an example for you:

1. Call reaches my DID on Trunk A, which sends the call to IVR Ext 500 during office hours
2. User selects option 2 which connects them to queue Ext 801
3. Queue 801 has Ring All strategy, 20 seconds ring time, with "End call" as destination for no answer at 1800 seconds
4. Queue 801 has agents ext 100,101,102 which are registered only on a T19-E2 deskphone each