Implemented Ability to set a Caller ID for Outbound Calls

[craigreilly]

Ability to set my Caller ID for Outbound Calls, specifically for calls to 911.

Right now, I can not program any DID's except the main number as an Outbound Caller ID in case of circumstances to call 911.

 

[hardywo]

Any updates on adding this feature?

 

[Tim De Vos]

Will this be in SP3? As a callcenter user this is critical issue for us. Now we have to switch extentions a lot, just for changing the outbound caller id.

 

[HH60]

I could do it within the BeroFix Gateway. But I like doing things in one place so all outbound formating rules should be done by the instance that handles all other formating rules (=> 3CX).

Regards, Christian

beroNet, i think has a very cool way for reformating caller IDs by the way, it's very flexible and based on regular expressions. Maybe 3CX could use them for it's in- and outbound rules too (very similar like it's already used for the trunk based rules), as it's very powerful while easy to use.

Have a look here: https://www.beronet.com/understanding-the-beronet-dialplan/
and here: http://www.zytrax.com/tech/web/regex.htm

In addition, it would also be very nice if values such as the outbound caller ID from the extension settings or the internal extension number could be used as a variable in the outbound rule and the number of (backward) digits to be used by it could be defined in the variable also.

Example:


Would love it, regards,
hh60

 

[ghalan]

Hello,

Critical feature, waiting on implementation for emergency call.

waiting for update...

 

[wes1007]

I too am waiting for this feature to be implemented.

 

[stever]

+1

 

[VoIPTools]

We are about to release a new VoIPTools add-on for 3CX named "3CX Caller ID" which allows you to set your outbound caller ID prior to placing calls. You select a customer name, region, country, or desired DID and it automatically changes your caller ID to the correct number. You can easily revert back to your default caller ID by pressing the revert button. Give me 2 more hours and it will be available. I just need to add the landing page to our website.

 

[simply7]

Sorry but this has to be built in to the PBX, not an addon.

 

[VoIPTools]

Our add-on is released now: https://www.voiptools.com/product/3cx-caller-id-new While 3CX will probably at some point provide some ability to control your outbound caller ID, I am not sure they will give individual agents the ability to change their caller ID with the level of flexibility, and ease of our add-on. But 3CX and VoIPTools often see the same challenges so who knows, Regardless, if you need a solution today, it's available.

 

[timmbo]

Hi,

yes this is very helpful, we got numbers in different countries, so we can use DID as well.

Bye
Timm

 

[timmbo]

Hi,

and we got a customer who is a Call-Center.
This Call-Center has "Clip-no-Screening" activated because he calls with numbers from his principals. So he has settet Presets for every Number.
Like 00023(Preset)07229123456(Dialed Number), so 00023 sets as outgoing Number which was setted behind 00023(0662123456).

Bye
Timm

 

[Brandan Hermo]

+1

Very important for our customers. Now a days we need to provision several trunks in order to solve this.

 

[craigreilly]

Our add-on is released now: https://www.voiptools.com/product/3cx-caller-id-new While 3CX will probably at some point provide some ability to control your outbound caller ID, I am not sure they will give individual agents the ability to change their caller ID with the level of flexibility, and ease of our add-on. But 3CX and VoIPTools often see the same challenges so who knows, Regardless, if you need a solution today, it's available.

A MS SQL Server installation? Yikes. Seems like a lot of work. Hopefully 3cx will finally get this going after 2 years that its been voted upon.

 

[Jeremy Nelson]

Yeah, Windows only makes it a no-go here, too.

 

[giwm]

Forgive me if this was mentioned and I missed it, but why not leverage the extension caller ID? All our outbound CIDs are tied per extension, then our Outbound Parameters are configured to use this setting. So each extension can have its own CID.

Admittedly, this will not work if you use hotdesking across CIDs for 911.

 

[craigreilly]

I do not want to have to register every single DID at $1.50 month for 911 service. That's over $100 month.

Also, what about a "multi-company" business where I as a Sales Person may need to call someone as "Mikes Plumbing" today and then "Mikes Electrical Service" tomorrow? I want to be able to access a different outbound CID easily if need be without programming 2 different extensions on every handset.

(I do not use hotdesking - so it wasn't a concern when I started this thread over 2 years ago.)

 

[Jeremy Nelson]

Hotdesk phones not sending the right caller ID for 911 is our most urgent need, but being able to set a caller ID by department as opposed to setting it for every single extension is pretty huge, too.

 

[Tim De Vos]

Not to put any pressure but is there any new on this? It has been for "in progress" for quite some time now. As a callcenter user this would be a huge benifit for us.

 

[timmbo]

Hi,
yes we have also Call-Centers as customers and in Germany/Austria/Switzerland(DACH) there is a Function it calls "ClipNoScreening" so the Call-Center can Call with the Number from Company which ordered to call. So right now at Askozia we do with a Prefix to choose wich number should be taken.

Bye
Timm

 

[Tim De Vos]

Hi Timm,

Thanks for your answer. Can you explain a bit more on how exactly you configure this? I tried to google on "ClipNoScreening" 3CX but I don't manage to get it working? Also I asked our service provider and they told me it is not possible so I'm a bit confused now.

I hope 3CX comes with a solution.

Regards