Implemented Ability to set a Caller ID for Outbound Calls

[craigreilly]

Ability to set my Caller ID for Outbound Calls, specifically for calls to 911.

Right now, I can not program any DID's except the main number as an Outbound Caller ID in case of circumstances to call 911.

 

[Nerdzone]

+1

We desperately need this as well. Financial sectors are bound by law to display their accurate office number on outbound calls. Stand to lose a lot of clients because of this :-(

 

[Charlito]

we are still waiting on this one.
i can't be that difficult because it is already possible with emergency numbers.

 

[Dimitris Varouxis]

I cannot believe that 3cx has still not this feature implemented after so many requests.
With my previous cisco was very easy even if it was old version , i changed to 3cx but now i am charged more when i am calling to specific numbers as i cannot change the CID.
Support add please this feature ...WE NEED IT!!!!!!!

 

[xfiledavid]

Please can someone provide and update, as we are now looking at alternative phone systems.

 

[hwohlert]

we are still waiting too

 

[AndrewD246]

Its a real pity I didnt realise this before I moved my service desk to this platform. Currently we manage several queues and they all need to have different caller ids for customer callbacks. When using bridge trunks I have to be created lots of special prefixes to get the caller id changed but currently I have used all the digits 2-9 so finding myself in a pickle

 

[davide.bonavita]

I don't know what to say other that we need this BASIC feature, I don't know what to answer to our agents...

 

[albertoe]

Me uno a este hilo, para mí esto es imprescindible en este momento, tengo que poder llamar a números internacionales cada uno son su DDI de salida, acabo de vender una PBX a un cliente que en este momento no sirve para nada, tenemos un problema. Estaría bien que esta función la incluyan en el roadmap antes que muchas otras que aportan menos valor, en todas las PBX con las que trabajo de la competencia esto es algo que se puede hacer de toda la vida, no nos quedemos atrás por esto que parece tan obvio es imprescindible en cualquier PBX que se precie.

 

[Hartmut]

This is actually a must have feature!

 

[amir_]

We are an enterprise Cisco customer considering migrating to 3CX. This is a NECESSITY!

 

[luckys]

+1

 

[Mwamba]

Current V16 U7 Beta has Outbound Caller ID field in the outbound rules.

 

[NeilSmith_UBT]

 

[petxi79]

Hello everybody,

In our opinion, this new feature should be the ability to select caller ID based in Queues or Groups, in other words Groups and Queues will have an option to set outbound caller ID, and then the user could select the caller ID of their Groups and Queues.
To complete this new feature, it must include the statistics of outbound calls in the Queue Statistics, and thenfore in the Wallboard.

We will be interested in this feature because we have a lot of customers that they want to count the outbound and inbound calls per group or Queue, in other words, we can reach to more customers with this feature.


Thanks,
Jaume

 

[N_G]

Update 7 has improvements in this area, allowing caller ID per outbound rule and per route