Access System User Account

[Greg W]

I updated everything according to the update paperwork. Then also created a new user and gave that user "system Owner" rights. Then after updating the system i am not able to access then "system user account" to activate the license. I am able to login using the "new user" but even though I made it a "system owner" it does not show the admin icon. How do I activate or access the system. I tried to go back to version 18 but it will not find the activation site.

The "system" shown as the actvated system is not "pbxqls600.X.X" but "intpbx.X.x"

 

[bitn2]

Are there any network restrictions in the pbx? Did you check the login before the upgrade?

 

[Greg W]

Are there any network restrictions in the pbx? Did you check the login before the upgrade?

They use the web interface in the V18 everyday. I did check that I could login login on the new user that I created. That is the only "user" profile that I can log in on. None of the others are able to login.

 

[SteveITS]

Try to log in from a PC on the 3CX server's subnet. If console restrictions for admin access were set up, access is allowed from RFC1918 IPs by default.

> The "system" shown as the actvated system is not "pbxqls600.X.X" but "intpbx.X.x"

What does this mean? Are you connecting to your server?

 

[Greg W]

I have been trying to log in on the same subnet as the system and it still rejects the log in. When I try and go to the system using the IP I get an ssl error and it will not log me in. I am using the FQDN which sends me to the log in screen with no errors.

posted by mistake, The "system" shown as the actvated system is not "pbxqls600.X.X" but "intpbx.X.x".

 

[KyriacosS_3CX]

Did you follow the upgrade process to v20 or just made a new install? To have a new FQDN showing, that looks like a new install rather than an upgrade.