Access to Management Console v18: "Login access denied. Too many incorrect login attempts. Try later or contact the Administrator. "

[shunia]

Hi,
I can not login to the Management Console as administrator. The error "Login access denied. Too many incorrect login attempts. Try later or contact the Administrator." displays. I have reset the instance on the server and also waited 48 hours (in the event the IP was black listed).

I'd like to login and upgrade to v20 as recommended but I can not access the Management Console.

Thanks for any tips!

 

[TheodorosG_3CX]

Does the ip get blacklisted from the first attempt to login?

 

[shunia]

Yes. Even after a week with no login.

 

[OlegR_3CX]

It seems that you have a console restriction in there, and only specific IP(s) can be used to sign in.

 

[shunia]

Thanks for troubleshooting this issue. I recently moved and the IP address I specified for access is not available. Is there a work around other than re-installing? Thanks!

 

[Charles_3CX]

You can open a support ticket via your 3CX portal. If you can provide access via SSH to the 3CX machine, we can remove the console restrictions for you.

 

[shunia]

Thanks Charles. I'm pretty savvy in the backend and could likely tweak a file or database entry. Can you confirm that the parameter is stored in a file or a database? Thanks

 

[Charles_3CX]

This is not something that we can provide you with i'm afraid this can only be performed by us.

 

[Lee Cramman]

If you can SSH in then you can tunnel your connection and use the proxy settings on your (local) web browser so you appearing to be coming from 127.0.0.1

https://ioflood.com/blog/how-to-use-putty-as-a-socks-proxy-a-step-by-step-guide/​