accessing call parking on a w60b

[jschmidt]

I have an end user that is using a w60b dect phone on a shop floor.

it was recently reported that he was not able to pick up parked calls on SP1 as he was previously.

In the past he would dial 771 * 10 and send and was able to answer the parked calls.
Now when he does the same process, he cannot access parked calls.
Is there a process change or something i am overlooking since the w60b does not support BLF functions.

Thank you for the assistance.

 

[GeorgeP_3CX]

Hi @jschmidt,

Please note that you cannot use the Shared Parking functionality when using a Dect device. This is listed in the Known Limitations section of the guide.
https://www.3cx.com/sip-phones/yealink-dect-phones/#h.8owp0itk5r99

You can only use the parking orbit feature with Dect devices.

You can find a detailed explanation and differences regarding both features here: https://www.3cx.com/blog/docs/call-parking/

 

[jschmidt]

Hi @jschmidt,

Please note that you cannot use the Shared Parking functionality when using a Dect device. This is listed in the Known Limitations section of the guide.
https://www.3cx.com/sip-phones/yealink-dect-phones/#h.8owp0itk5r99

You can only use the parking orbit feature with Dect devices.

You can find a detailed explanation and differences regarding both features here: https://www.3cx.com/blog/docs/call-parking/

GeorgeP

Thanks for the clarification. i have been working with 3cx at 2 different organizations now and this is not a feature i am familiar with as it was never used at my previous place.

Is there a setting that i need to review that shows orbit parking is set up and once i confirm that.
When the initial call comes in how it is placed in orbit parking? i am wondering if this is more of a case of end users process than system.

 

[leejor]

Have you tried forwarding a sequence of (previously unused) extension numbers, to the shared parking spots? 800-> SP0, 801->SP1, 802-> SP2, etc ? In this way a device simply has to dial the extension associated with a parking spot, to pick up a call.

https://www.3cx.com/community/threads/pickup-shared-park-from-cordless.117567/