Accessing reports through external 3cx FQDN - too long to respond

[Serco]

Good morning 3cx community

I have started using the reporting feature recently and am quite happy with the majority of the outputs. Everything has been working internally without issue. Today for the first time ever I wanted to attempt accessing the report in the email externally and found that this doesn't work.

Error - this site cannot be reached '<FQDN> took too long to respond' ERR_CONNECTION_TIMED_OUT

Fair enough - something clearly wrong here. I have had a little look around at some previous threads. I can confirm i have a static public ip address checked under Settings>Network and that the ip is allowing my calls in and out without issue. From what I see, it is only the reports that will not work externally.

Ive got a pro license running 16.0.1.273 and FQDN shows as green on the dashboard.

Can anyone suggest what i need to do to get external reports accessible please? I just know someone will ask for it
Thanks in advance
Andy

 

[cobaltit]

Does your system pass the firewall checker? It sounds like you don't have the port forwarding in place to allow external access.

 

[Serco]

Hi Cobaltit and thanks

It did pass when i set it up and the firewall on the dashboard shows green status. I dare not run it now as the suggestion is the services are stopped and my bosses would kick my arris naturally!

I will test it later outside of business hours to confirm it is still working / passing

 

[Serco]

Morning
Checked the firewall and it passed. The firewall rules look to be ok and include 5001 which is the port it wants to access?

Is there any special service linked to reporting that i could restart without affecting the daily running of the phone system?