Not sure if this is a PBX setting issue or something else. So apologies if in the wrong forum.
Our current setup:
We have one incoming line. We have a ring group for that incoming line. Initially we had 4 extensions in that ring group. Problem is though that we don't want to call everyone's phones as we have an open office and we don't force someone to answer calls as the colleagues that answer calls are also doing other things and we don't know if they are available or not. So as a workaround we created a 5 extension and that is a phone that sits on the cupboard and not assigned to anyone( it also has a different ring tone so it can be identified as an incoming call. This is the first extension in the hunt group. So whoever is free can simply pick up the call.
All the desk phones are Fanfil X10. We created a BLF key for that extension. So all people need to do is to press the BLF key to get the call.
Since last update ( about 10 days ago ), if 2 people try answering the call at the same time, 3CX creates a conference call instead of connecting one user but not the other.
It used to work just fine before the update.
I tried changing the BLF key to a speed dial key with *20*[EXTENSION] thinking that this would help, but it didn't.
Current version is V20 Update 8 ( Build 1109 Release )
Licence is Pro with 8 simultaneous calls.
Anyone got any idea what I can look at / change to fix this issue?
Our current setup:
We have one incoming line. We have a ring group for that incoming line. Initially we had 4 extensions in that ring group. Problem is though that we don't want to call everyone's phones as we have an open office and we don't force someone to answer calls as the colleagues that answer calls are also doing other things and we don't know if they are available or not. So as a workaround we created a 5 extension and that is a phone that sits on the cupboard and not assigned to anyone( it also has a different ring tone so it can be identified as an incoming call. This is the first extension in the hunt group. So whoever is free can simply pick up the call.
All the desk phones are Fanfil X10. We created a BLF key for that extension. So all people need to do is to press the BLF key to get the call.
Since last update ( about 10 days ago ), if 2 people try answering the call at the same time, 3CX creates a conference call instead of connecting one user but not the other.
It used to work just fine before the update.
I tried changing the BLF key to a speed dial key with *20*[EXTENSION] thinking that this would help, but it didn't.
Current version is V20 Update 8 ( Build 1109 Release )
Licence is Pro with 8 simultaneous calls.
Anyone got any idea what I can look at / change to fix this issue?
