Active Calls Report

[HM_User]

Is there an easy report or way to find out how many active calls there are per hour or half hour.

We are trying to forecast when we may need to either increase our SIP Trunks and or our 3CX license.

 

[NikosK_3CX]

You can use the Call Distribution report. The time scale can be set to hour-by-hour.
The half-hour that you mentioned does not exist as an option.

 

[HM_User]

Thanks, that is helpful to an extent but doesn't show me if all my Trunks have been used at any point in time.

 

[NikosK_3CX]

You can enable the alert for Trunk failover or max calls reached from
Admin >> System >> Alerts >> and you will receive an email regarding this.




The other option is to export the call log report and analyze the data to meet your needs.

 

[HM_User]

Perfect, that should cover our base's.

I assume this works from the configuration of the SIP trunk? Should number of sim calls per trunk be set to total number of channels on the service or 1?

 

[NikosK_3CX]

Correct, the alert is triggered by the number that you have set on the trunk.
The value should be the total number of channels you want to allow for the trunk.