Active Chat change Presence?

[Justin Richter]

Hello all! Is there a way to change the presence of a user to show busy when they are in an active chat through the Live Chat feature? The use case is to make them unavailable to take queue calls when they are chatting with someone from the website. Then when the chat is done, they can receive calls again.

 

[NickD_3CX]

The way you can currently do that is that after an agent has taken/accepted a new Chat, they could log out of the Queue.
Once they have dealt with it, they can log back in and accept the next Chat or Call.