Add License key to my keys

[siscom]

Good Afternoon Sir

One of my customers has purchased new 3CX license from us . While applying the new license , We didn’t add our partner ID so the license didn’t list in my keys so how can I add this key to my keys although I didn't have access to my customer 3CX server to add our partner ID ?


Best Regards

 

[cobaltit]

You can't. The official answer is you need someone with access to the 3CX instance (such as your customer) to login and link it to your partner id. Before v15 I used to email my rep for new customers (we would copy the customer so they could confirm) and they could switch the key on the backend. I don't know if that still works anymore.

 

[siscom]

Thx cobaltit for your feedback